ITo alter your arrival or departure to earlier or later dates you must contact our organization immediately. There is no additional charge for such changes, however if your reservation has already been confirmed we cannot guarantee availability for the new dates. We will do our best to change your reservation. If there is sufficient lead time before your travel date we should be able to find a satisfactory solution.
This depends on the policies of each individual hotel. It shouldn't be a problem however so long as any name changes are made through our offices in advance of arrival. Be advised that because all reservations are paid in full in advance, if the person(s) to be using the reservation want to have an official receipt cut in their name then your original payment will have to be reversed and refunded. That means you will incur a 5% processing surcharge if your transactions have already been completed.
Cancellations made for any reason fewer than 61 days prior to the arrival date will be subject to cancellation fees . The general cancellation Fee schedule is as follows:
* Notice given between 90 to 61 days before arrival: no cancellation fees. * Notice given between 60 to 31 days before arrival: the cancellation fee is 20% of the total cost. * Notice given between 30 to 15 days before arrival: the cancellation fee is 50% of the total cost. * Notice given between 14-1 day before arrival: the cancellation fee is 100% of the total cost. * No Show: the charge is 100% of the total cost. The reason for the 100% charge is that our Organization is under contract with the hotel you requested for your reservation. We have to pay them whether you actually use the booking or not.
For a One or Two-night Reservation the Cancellation Fees are higher than the above, as the administration costs are higher in relation to the overall cost of the Accommodation.
Individual cancellation policies vary from hotel to hotel, dependant on the season, room availability and duration stay. Every hotel has its own terms and cancellation policy, to which we are bound. Information about the cancellation terms and conditions of each hotel should be requested on the reservation form or when your booking is finalized. We will provide all the details regarding the cancellation policy of the hotel you have selected.
1) If you wish to cancel your request, please Login in the "My Reservation" Area where you will have the ability to Cancel your Request/Booking. or 2) Please send an email to our International Hotel Reservation Department and include the following information: •The Reservation ID of your booking •The Hotel name •The Period of your vacation and the additional instructions, relative to your request
A safe period means an adequate number of days before your arrival so that our company will not be charged in accord with the individual hotel's cancellation policy. To cancel your reservation "in time" means that there is no cancellation fee payable to the hotel. However there will still be a 5% surcharge imposed by the bank for the reversal of the payment. To avoid cancellation fees be sure to request the cancellation policy for the hotel you have booked before your reservation is confirmed by deposit.
Unfortunately, there are no refunds for last minute cancellations. Please see Cancellation Policy.
If you have a complaint please contact us immediately by phone or e-mail at:
We are committed to offering all of our clients the highest possible level of quality and service so we greatly appreciate being informed if any of our contracted hotels are providing sub-standard service or not offering what they have promised. Your satisfaction is our success so your feedback is invaluable to us!
If you realize that your arrival will be delayed for any reason, but you do intend to use at least a portion of your booking, you must notify our offices and the hotel as soon as possible. You will not be eligible for a refund of any kind for the nights not used but because each hotel has its own policy as to how long a room is held before it is released to last minute or walk-in guests you need to be sure they know you will be coming. If you do not show up, in other words are a "No Show", then full cancellation fees apply.
See our Booking Conditions page for more detailed information.